Subway recognises Moffat's scale of service
25/Oct/2013
Press Releases
Business relationships are not built in a day - and they can only truly thrive with a continued commitment to high standards of service.
Which is why it was significant when such dedication from Moffat was officially recognised by Subway’s purchasing and negotiating arm recently.
It is recognition both of the company’s day-to-day efforts - including equipment servicing, reporting, spare parts assistance, delivery, installation advice and staff training - and also work that goes above and beyond such as recent sponsorship initiatives.
Arthur Witteveen, Moffat’s Key Account Manager for Subway, says the award reflects the great nature of the relationship between the two companies - one that began when Moffat first started supplying franchisees back in 2005.
Arthur believes the award is important acknowledgement of an innovative approach to client servicing. With Moffat’s recent work coordinating and sponsoring bread baking schools in Victoria, and plans to roll out the initiative at a national level, Subway franchisees will soon benefit to a far greater extent.
Unlike other industry businesses Moffat services Subway on a national level with a valuable close-to-home perspective. Moffat supplies the Turbofan Bread Baking Centre to Subway, with the Turbofan also supplied to Subway NZ and
While Moffat’s focus on superior customer service is well recognised, this is the first time it has been formally acknowledged in such a context, a “very positive” event that Arthur Witteveen believes bodes well for more great work in the future.
The Excellence in Customer Service award acknowledges the enormous breadth and depth of services Moffat provides to this world-leading franchise chain.
It is recognition both of the company’s day-to-day efforts - including equipment servicing, reporting, spare parts assistance, delivery, installation advice and staff training - and also work that goes above and beyond such as recent sponsorship initiatives.
Arthur Witteveen, Moffat’s Key Account Manager for Subway, says the award reflects the great nature of the relationship between the two companies - one that began when Moffat first started supplying franchisees back in 2005.
Arthur believes the award is important acknowledgement of an innovative approach to client servicing. With Moffat’s recent work coordinating and sponsoring bread baking schools in Victoria, and plans to roll out the initiative at a national level, Subway franchisees will soon benefit to a far greater extent.
Unlike other industry businesses Moffat services Subway on a national level with a valuable close-to-home perspective. Moffat supplies the Turbofan Bread Baking Centre to Subway, with the Turbofan also supplied to Subway NZ and
Subway UK.
While Moffat’s focus on superior customer service is well recognised, this is the first time it has been formally acknowledged in such a context, a “very positive” event that Arthur Witteveen believes bodes well for more great work in the future.
